As we are a small but highly rated boutique hostel it is always advisable to book ahead.
We prefer an Email at info@backpackerscollingwood.co.nz as then we both have something in writing.
If not, a call using your BBH phone card on (03) 524 8624.
Speed dial number 5600
Email enquiries and bookings will be dealt with promptly..
Please provide the following details:
- Your Name
- Number of Guests
- Type of Beds needed
- Arrival Date
- Number of Nights required
- Arrival Time and means of Transport
- Contact Email and Cellphone number if possible
Bookings may also be made on the BBH website, with SECURE REGISTRATION OF CREDIT CARD DETAILS, however availability may not be confirmed until the following day.
CANCELLATIONS - OUR POLICY
We understand that plans can change rapidly as situations evolve. Cancellations must be made at least 36 hours prior to day of arrival.
We do try to accommodate your changing circumstances as much as possible, but WE need at least this time to give us the chance to relet the accommodation. Failure to show up or supply such notice will result in us charging your credit card the FULL amount for that night.
Please let us know as soon as you can if you need to cancel your reservation and we will try to re-sell your bed and avoid having to charge you... Now we can't be fairer than that can we?